Returns & Warranty

Every Juicy Lemon bracelet is handmade. Here is exactly how we handle returns, exchanges, and our warranty.

Returns

Because each bracelet is handmade and custom-crafted, we do not accept change-of-mind returns. Please use the wrist sizing guide on each product page (or in our FAQ) before ordering — and if the fit isn't right when it arrives, we offer size exchanges on every bracelet.

Size Exchanges

Wrong size? We exchange any bracelet for a different size — see the sizing guide in our FAQ and contact us to arrange it. The buyer covers return shipping unless the item is defective.

100-Day Warranty

Every bracelet is covered by our 100-day warranty against defects in materials or workmanship, counted from the delivery date. If your item arrives damaged, isn't as described, or a handcrafting fault appears within 100 days, we will repair or replace it free of charge — including shipping.

What we need: a photo of the issue taken with your phone, sent with your order number via our contact page.

The warranty covers defects in our materials and workmanship. It does not cover damage from misuse or normal accidental wear.

After 100 Days (up to 6 months)

From 100 days to 6 months after delivery, we still offer repairs: after you share your delivery receipt, repairs are available for a $12 repair fee (covering return and outbound shipping), or $18.65 if you prefer signature-required delivery.

Custom-Made Designs

Custom pieces are made to your specification, and we share photographs for your approval before they ship. Custom designs can be exchanged for a different size only.

International Orders

The same warranty applies to international customers — please contact us and we will work out the best solution for your location.

How to Reach Us

For any exchange or warranty claim: use our contact page or email contact@juicylemon.store with your order number. We respond promptly and we'll make it right.